Category Chatbots

Coverage of AI chatbots for customer service, sales, and engagement trends.

OpenAI adds college planning tools to ChatGPT as teen safety scrutiny intensifies

OpenAI is adding college planning tools to ChatGPT for teens as critics raise fresh concerns about homework help and safety.

OpenAI’s new AI agent Dots can shop and automate tasks, but an early test exposed missteps, privacy questions and strange behavior.

Instinct is bringing AI group chats to users, letting friends plan together even without accounts while it tightens privacy controls.

TikTok launches an AI shopping assistant and one-click checkout to keep shoppers inside the app and speed up purchases.

OpenAI is rolling out text watermarking in ChatGPT and Codex in the EU first, with API opt-ins and limited detector access.

AI education is drawing new scrutiny as critics warn chatbots may weaken learning, memory and independent thinking in schools.

AI agents are moving into text messages, with startups racing to handle calendars, travel, family tasks and more inside chats.

AI hallucinations are pushing customer service workers to correct false chatbot advice on allergies, wine, travel and childcare.

Suno’s AI voice feature Speech enters public beta, generating spoken words with optional music and challenging rivals in audio creation.

ChatGPT shopping gets a virtual try-on tool and Favorites, as OpenAI pushes deeper into fashion discovery and AI-assisted retail.