Category Chatbots

Coverage of AI chatbots for customer service, sales, and engagement trends.

How ELIZA Helped Invent the Modern Chatbot — and the Human Habit of Confiding in Machines

The ELIZA effect shaped the first chatbot and still explains why people trust ChatGPT-like systems with private thoughts.

Siri AI arrives in iOS 27 public beta, giving iPhone users a context-aware assistant that searches apps, reads screens, and drafts messages.

Meta turned off its Instagram AI deepfakes feature after backlash over consent, privacy and sextortion risks tied to public accounts.

Instagram’s Adam Mosseri says users who dislike AI content should avoid it in their feed as Meta leans on labels, not filters.

OpenAI is shutting down ChatGPT Atlas less than a year after launch as it shifts browser features into ChatGPT Work.

Voice AI startup Gradium raised $100M in seed funding with Nvidia joining, and will open a Bay Area office to scale faster.

Claude Reflect tracks AI habits while nudging users to rely on Claude more thoughtfully, blending analytics, retention and AI education.

Anthropic launches Claude Wrapped, a new reflection dashboard showing users how they use Claude over time and whether it fits their goals.

Solos unveils lighter smart glasses with no camera, voice AI, translation and privacy accessories for its AirGo line.

Claude Cowork is moving to mobile, letting Anthropic users run AI agent tasks without keeping a laptop open.