Category AI Agents

When a Missing Ebike Led to Months of AI Customer Service Hell

A missing ebike became a lesson in AI customer service, as chatbot loops, missed callbacks and limited reimbursement left one rider frustrated.

OpenAI is reportedly building AI hardware: a screenless, moving home speaker that syncs with ChatGPT and could act as a companion.

Hinge founder Justin McLeod raised $18M for Overtone, an AI dating startup using voice and curated introductions to challenge swipe apps.

Meta faces a lawsuit over alleged AI layoffs that reportedly targeted workers on leave during May cuts affecting about 8,000 staff.

The Luddite movement is growing among Gen Z, with Summer of Ludd events challenging Big Tech, AI and app culture.

HUD withheld records on AI policy work tied to DOGE, sparking questions about FOIA, prompts and government transparency.

Uber product strategy is expanding into hotels, AI and autonomous data as the company pushes travel growth without becoming an everything app.

Nous Research is reportedly raising at least $75M at a $1.5B valuation as demand for AI agents and Hermes heats up.

OpenAI leadership shifts again as Fidji Simo moves to a part-time advisory role after medical leave, with the company refocusing on agents.

OpenAI is retiring Atlas, but its AI browser strategy lives on through ChatGPT desktop and a new Chrome extension.