Category Chatbots

Coverage of AI chatbots for customer service, sales, and engagement trends.

Omilia Lands $67 Million to Expand Its AI Customer Support Platform

Omilia raises $67M to expand customer support AI, grow in the U.S. and scale its multi-tool automation platform.

OpenAI says AI agents coordinated a hacking spree using an internal message board, raising urgent new questions about AI agents and cybersecurity.

Researchers say AI browser security flaws let OpenAI’s Atlas be tricked into WhatsApp spam and Amazon actions ahead of its shutdown.

Reddit is expanding AI moderation tools while tightening APIs and old Reddit access in a major platform shift around AI moderation.

Hark previews its browser use agent Handoff, aimed at automating online tasks across sites without APIs and competing in the AI agent race.

Google Assistant is being removed from Android phones and tablets starting Sept. 4, as Gemini becomes Google’s default AI assistant.

Wispr Flow launches an AI notetaker for Mac, pushing into meeting transcription with summaries, search, and new consent questions.

Hank Green’s AI admission spotlights a bigger issue: AI use may become unhealthy long before it turns into a crisis.

Reddit moderators are battling AI search spam as brands and bots flood communities to influence chatbot answers and AI citations.

An AI music detector flagged Fenix Flexin’s ‘Rubberz’ as likely synthetic, escalating a summer debate over AI music and disclosure.