Americans say customer service has become a costly maze of bots, bills and broken promises
Americans describe customer service in 2026 as exhausting, costly and broken, with AI bots, billing errors and delays driving frustration.
Category Ethics & Society
Discussions on the ethical implications and societal impact of AI.
Read MoreAmericans say customer service has become a costly maze of bots, bills and broken promises
Anthropic’s Fable Ban Exposes a New, Messier Era of AI Regulation
Anthropic’s Fable 5 shutdown shows how fast AI regulation can turn into a political crisis—and what it means for the industry.
Pixi’s iPhone app turns iMessage into an AR playground for AI characters
Pixi’s new iPhone app brings AR messaging to iMessage with AI characters, on-device privacy, and plans for creator and brand marketplaces.
Tech Worker PAC Bets $5 Million Can Counter Big Tech’s AI Lobbying Machine
A worker-backed AI PAC is launching with $5 million to challenge Big Tech spending and support tougher AI regulation.
Marc Isaacs Turns AI Anxiety Into a Mock-Documentary About Truth, Erasure and the Future of Film
This AI documentary turns a fake research lab into a sharp critique of authenticity, documentary ethics and the erasure of ordinary lives.
Karamo Brown’s Kē app blends wellness coaching with an AI clone of the ‘Queer Eye’ star
Karamo Brown launches KÄ“, an AI wellness app with fitness, meditation and a digital clone of the Queer Eye star.
Amazon Workers Say They Faced Retaliation After Urging Seattle to Rein In Data Centers
Amazon workers say they faced retaliation after speaking out on data center rules in Seattle, raising questions about political speech and AI infrastructure.
Singles Warm to AI for Dating Help — but Draw the Line at Letting Bots Romance for Them
A Match survey finds 47% of U.S. singles view AI in dating negatively, though many still want AI help with profiles and messages.
Meta’s AI Push Turns Into an Internal Crisis as Thiel’s Secretive Society and SBF’s Pardon Hunt Add to Tech’s Turbulent Week
Meta’s AI upheaval is fueling employee revolt as Peter Thiel’s Dialog leak and SBF’s pardon push expose tech’s power networks.
Inside Dialog’s Hidden Ranking System: How Peter Thiel-Linked Club Scores Its Members by Fame, Wealth and Influence
Leaked records reveal Dialog’s ranking system, scoring members by fame, wealth and politics while using AI to shape seating, pricing and matches.
